New Star Hair
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Shipping Policy

Orders placed before 3 PM(China Standard Time, CST) will be shipped on the same day, or they will be shipped on the next business day.

We offer two shipping options, DHL and FedEx, the delivery of each shipping method will take about 3 to 5 working days.

Orders will be shipped out from our warehouse in China.

Once your order being shipped, we will send you an email with tracking information, you will know your package status by entering a tracking number on DHL or FedEx official website.

Shipping fee varies from different countries. To the United States or Canada, the shipping fee starts at 20 USD. To EU countries, it will start at 25 USD. To the United Kingdom, we only choose FedEx to ship and shipping will charge 20 USD. For both DHL and FedEx, the shipping cost will increase with the increase of package's weight.

During shipping, the delivery may be delayed due to snowstorm extreme weather in US, in this case, we suggest you wait patiently, and we will also call them to try to know when they will begin to transport again. If the package is lost or stolen, we will give you a refund after the investigation of DHL or FedEx company, the time to investigate will need about 3 business days.

Please note that we do not ship to PO Boxes. So be sure to leave correct shipping information when placing your order on our website. Do not let the deliveryman to leave the package in front of your door, unless you can collect as soon as possible, or we are not responsible for it being stolen.